All orders have a flat rate of $8 for shipping. After an order is placed, it will usually take about 4-5 business days to process the order as all products are made to order. On new product launch days, or around the holiday season, this processing time could take up to 7 days. Once the order is processed, it is then shipped out via USPS Priority. All of our nut butters are hand-crafted & made in small batches so we promise its worth the wait!
Please be mindful that we are a very small business so we are fulfilling orders as quickly as possible. For out of stock items, we will need to wait to source our ingredients before making them readily available to you.
We do not have any control over the delivery or condition of the packages once they leave our facility. If you believe that USPS has lost or damaged your package during transit, please either contact them at 1 (800) 275-8777 or file a claim at https://www.usps.com/help/claims.htm. Claims are accepted by USPS for up to 15-60 days after the ship date.
If you purchased Route package protection at checkout and you want to make a claim on a lost or damaged package, please visit their website at https://claims.route.com/.
If you need help with making a claim, please contact us at firstname.lastname@example.org
Carrier calculated rates are used for all international shipments. In the event that duty or other fees are owed on the package, this is at cost of the customer and NOT Macro Butter.